What is a Managed Service Provider?

Managed service providers are IT experts, knowledgeable in today's and the future of best practices, operations, and technology. Businesses choose to partner with a MSP like us to help scale, monitor and maintain numerous aspects of it’s IT systems and operation.

MSPs can allow businesses to quickly grow by using the latest offerings or proposing to host operations at a more robust and powerful external data center. When we shoulder the technical support and maintenance work, we allow teams to focus on vital tasks to their company.

We can help a company stay up-to-date with the latest tools and emerging technology, such as how to efficiently transition to the cloud or newer solutions, allowing organizations to stay ahead of the curve.

They can also assist companies against cyber threats, which have the potential to significantly set a company back financially and damage its reputation among customers.

Who is Managed IT Services for?

SD Network Pro provides full-scale IT services.

SMB clients frequently don’t have sufficient resources to a full-IT staff; this is where we come in. Our Managed IT Service package's provides full-scale IT services comparable to an in-house IT department, including:

vCIO Services:

  • Engineering/Design
  • Service Management & Continuous Improvement
  • Technology Trends, Analysis & Benefits
  • Vendor Management
  • Technology Procurement
  • Asset/License Management
  • Reporting, Quarterly Business Reviews
  • Problem Management (Root Cause/Corrective Action)
  • Budgeting

Network and Security:

  • Managed Firewalls and Web Filtering
  • Cloud Backup & Disaster Recovery
  • Managed Anti-Virus & Anti-Malware
  • Managed Wireless
  • Managed Security
  • Patch Management
  • 24/7 Proactive Monitoring

Help Desk Support:

  • Help Desk Support
  • Hardware Support
  • Software Support
  • User Rights and Account Management
  • Performance and App Troubleshooting
  • Health Checks
  • Cloud Platform Management
  • Usage Forecasting
  • Capacity Planning
  • Application Management and Updates

What to Expect from a Managed Service Provider?

Proactive 24/7/365 monitoring and management of your business' infrastructure to anticipate and address business critical situations such as compliance and security issues.
Management, troubleshooting, and support for a broad array of technology within an IT infrastructure. Technical support with the quickest response times allows for nearly zero downtime.
Strategize and implement the best solutions and stay abreast of emerging technologies - using technology as a business differentiator for your business without over-investing in it.